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FAQ

FAQ

common questions

There are many questions that occupy buyers when ordering from My Mart, and in order for us to answer all inquiries, we have included these common questions for you with an answer:

1 / How can I order a product from the Al-Oruba Center store?

After entering the Al-Oruba Center store and browsing the offered products, you can choose the product that you want to purchase through

Click on the product and enter the required quantity and the color you prefer,

Then click on "Add to Cart".

Then click on the "Continue Shopping" icon if you want more products.

Or by clicking "End purchase" if you've finished shopping.

You can also view the basket with the selected products when clicking on the basket

Then, log in to the orobacenter store by entering your email address and password.

While you were a new user in the Al-Oruba Center store, create a new user account by clicking on the "

Subscription "shown at the top of the page.

After that, enter your first name, your surname and e-mail address, the correct mobile number and your password


Finally agree to the terms and click to continue and you are successfully registered, then click on the basket and complete the request

Then record your full address (city - neighborhood name - street name - and your nearest landmark)


After that, choose the suitable payment method for you


Finally, approving the request and receiving a message with the application number to your registered mobile phone and your e-mail.

2 / I paid for the purchases, then what?

We will promptly process the packaging and shipping, and this process usually takes between two and seven business days only, and the shipping process will be according to the region to which it is shipped.

3 / I made an order today. When do I expect my shipment to arrive?

The delivery schedule for your order will depend on the product and the time that you made it. Please visit the Order Tracking section, which is among our major benefits located at the bottom of the page under the category Wonderful Benefits, or click on the order number in the confirmation email to see the status of the shipment.

4 / What if I receive a product other than the one I ordered from the store or a product arrives with a factory defect?

We care about the details of every order we receive, but if something goes wrong we will ensure that the product is shipped back to us, and in the event that there is a manufacturers defect in the product the customer will have the option of either returning the value or sending the requested product and shipping it for free.

5 / Can I return a product because I don't like it?

Yes you can! This will be through the first day of receiving the order, and the customer will be responsible for the shipping cost, provided that the product has not been opened.

6 / Your order has been shipped, what's next?

Review the SMS message on your mobile phone registered with us, and also review a message in your email to know the policy number for your shipment.

7 / Can I change my address after ordering?

Unfortunately, we cannot do this after shipping the order.

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9 / Are all products available in the Mymart store authentic?

Yes, all products are original; they are international brands, known for their quality and showing brand name. As for the products that do not contain a company name, they are products of high-quality brands, which we have carefully chosen for you.

10 / Does the value of products displayed in the store differ from their value in the exhibition?

The original prices are the same, and sometimes only differ in offers.

11 / Are all products shown in the flyer and offers available in the store?

We strive to have all the products shown in the brochures available in our store.

12 / What will happen if I miss the shipment?

The shipping company employee will contact you if the request is outside Riyadh (or one of the representatives of the Al-Oruba Center inside Riyadh) on the mobile phone number registered with us to coordinate with you on the date of receipt of the shipment. It should be noted that the incoming calls to your mobile phone must be answered so that the representative in charge of delivery can coordinate with you on the date of receipt of the request. Please note that the official working days in Al-Oruba Center are from Saturday to Thursday, and that delivery is not available on Fridays, public holidays and public holidays.

If you are not at home, all you have to do is contact our customer support team at the official working hours on 0500852623 and we will set another delivery date for you.